Are you friendly, reliable, and love working with people? We're looking for a Concessions Assistant to join our vibrant team at our new concession in Norwich! Whether you're helping locals or welcoming visitors, no two days are the same. If you’ve got a passion for great service and a positive attitude, we want to hear from you!

Key responsibilities include:

• Welcoming and serving customers to the concession on arrival in a courteous and professional manner
• ensuring their product enquiries and needs are met, providing product and information as required right through to completing the purchase.
• Ensuring the Concession space is always presentable, this will include cleaning, hoovering, polishing and rearranging/replacing product as necessary.
• Ensuring the stock room is kept clean, free of obstructions and in a tidy manner to ensure stock can be accessed and found easily, in line with the company’s health and safety policy.
• Ensuring all stock/product is looked after, repackaged and protected in the original box/packaging.
• Reporting any customer issues, complaints or problems to the Events Manager.
• Assisting in the safe delivery and check in of new stock and organising/placing stock into the stock room; upon request of the manager
• Delivering a personalised and thoughtful shopping experience to every customer, whether it’s their first time in-store or their millionth!
• Handling all and any customer information with care and discretion at all times in line with GDPR laws and regulations

Personal skills required:

• 18+ with a passion for luxury retail - A strong work ethic and a genuine enthusiasm for the industry.
• Dedicated and dependable - Fully committed to your responsibilities and role.
• Organised and hands-on - Able to manage tasks efficiently and stay proactive.
• Thrives in a fast-paced environment - Especially during busy festive periods and new in store launches.
• Eager to learn - Motivated to build solid product and brand knowledge.
• Customer service driven - Naturally delivers exceptional luxury service to every visitor, regardless of background.
• Relationship builder - Skilled at creating meaningful connections with customers.

Further Information:

• Competitive Hourly Rate!
• Competitive personal discount rate
• Fairfax and Favor products allocated as uniform
• Competitive internal benefits available
• Part time hours available.

If you are interested, please send your CV and covering email/letter letting us know why you would like to join our team and your current employment status to: careers@fairfaxandfavor.com

At Fairfax & Favor, we are growing a modern British heritage brand built on craftsmanship, community, and thoughtful growth. PR, influencer, and affiliate marketing are central to expanding brand awareness, cultural relevance, and commercial success in the UK and internationally.

The PR Assistant will support the delivery of PR, influencer, and affiliate activity, reporting to the PR Manager. This role suits someone organised, creative, and commercially minded, with a passion for luxury fashion and relationship building. Responsibilities include managing press and influencer relations, supporting affiliate partnerships and events, and creating engaging communications to enhance brand visibility across press, social, and digital channels.

Key responsibilities include:

• PR & Press - Support the delivery of Fairfax & Favor's PR strategy across fashion, lifestyle, and regional press.
• Draft and distribute press releases, media alerts and PR materials.
• Assist with pitching product launches, campaigns and seasonal stories to press contacts.
• Build and maintain strong relationships with editors, journalists, stylists and media contacts.
• Coordinate press send-outs, sample requests and returns.
• Maintain and update press databases, coverage trackers and reporting documents.
• Monitor and report on PR coverage and campaign performance.
• Support the organisation and execution of press appointments, events and brand activations.
• Represent the brand professionally at events, launches and industry appointments.
  
  
• Events & Brand Support - Support the planning and delivery of brand events, influencer experience, and PR activation.
• Assist with guest list management, event logistics and post-event follow-up.
• Provide on-site support at events when required.
• Support cross-functional collaboration with marketing, e-commerce and social teams to ensure aligned brand messaging.
• Assist with ad hoc administrative and operational tasks to support the smooth running of the PR department.

Personal skills required:

• Experience - Previous experience in PR, influencer marketing or affiliate marketing, ideally within fashion, luxury or lifestyle sectors.
• Experience drafting press releases and media materials.
• Understanding of influencer marketing and affiliate strategies.
• Familiarity with affiliate platforms such as AWIN and LTK.
• Experience supporting events, launches or brand activations.
• Understanding of the luxury consumer and premium brand positioning.
  
  
• Education & Qualifications - Degree in PR, Marketing, Communications, Fashion or related field preferred.
• Relevant industry experience may be considered in place of formal qualifications.
  
  
• Knowledge & Skills - Excellent written and verbal communication skills.
• Strong copywriting skills with attention to tone and detail.
• Highly organised with excellent time management.
• Strong relationship-building and networking abilities.
• Confident using Microsoft Office including Excel, PowerPoint and Word.
• Analytical mindset with the ability to interpret campaign and affiliate performance.
• Ability to manage multiple projects and work to deadlines in a fast-paced environment.
• Strong attention to detail and a proactive, solutions-focused attitude.
  
  
• Personal Qualities - Creative and culturally aware.
• Professional and confident communicator.
• Enthusiastic team player with a collaborative approach.
• Self-starter with a willingness to learn.
• Organised, resourceful and adaptable.
• Passionate about luxury fashion, digital culture and brand storytelling.

Further Information:

• Hours: Full Time, 37.5 hours per week; Monday to Friday 09:00 - 17:00
• Office Location: Narford, Norfolk, PE32 1JA
• UK travel & overnight stays will be required, as well as weekend work depending on the events in motion at the time.
• Smart Casual Dress (in office)
• Access to our staff sales website with up to 70% off.
• Access to 50% off new items upon successful probation review.
• Internal Staff Events.
• 20 Days Holiday + 8 Bank Holiday Days
• 1 Extra day's holiday per January to December calendar year worked, capped at 5 days.

If you are interested, please send your CV and covering email/letter letting us know why you would like to join our team and your current employment status to: careers@fairfaxandfavor.com

Fairfax & Favor Ltd is seeking a detail-driven Shopify Product Specialist to support the delivery of our premium brand experience online. In this role, you will manage all product data and oversee product launches from initial creation through to live website display, ensuring accuracy, consistency, and a seamless customer journey. This position requires a strong blend of technical expertise, analytical thinking, and cross-team collaboration to bring our collections to life digitally.

Key responsibilities include:

• End-to-End Product Creation: Own the full process of creating products in the system using Matrixify and Shopify admin. This includes gathering, chasing, and validating all necessary information from Merchandising, QC, and Marketing (sizing, care, materials, descriptions, features, pricing), covering technical, QC, sizing, care, and marketing-focused information that will be seen on the front end.
• Data Analysis for Product Launches: Create, analyse, and act on reports (e.g., from StoQ, Tagalyse, search analytics) to improve product content accuracy, discoverability, and launch processes. Provide actionable insights to relevant departments.
• System Configuration for Product Data: Create and manage the metafields and data structure in Shopify and the PIM (this is due in 2027) to ensure all product information (care, specs, features, copy) is stored correctly and can be displayed properly on the website.
• Sales & Content Planning: Work with Merchandising to plan and prepare all content, product pricing, and promotional setups for sales throughout the year.
• Content Strategy & Efficiency: Curate and repurpose existing content. Use AI tools and Automations to improve departmental efficiency in product content creation and product launches.
• Collection creation, revision, and reporting, working with tagalyse to improve conversion rates.
• Creation of product size & care guides. Basic knowledge of HTML and CSS is required.

Personal skills required:

• Technical System Proficiency: Proficient in Shopify admin & metafields, Google Workspace, Excel/Sheets, AI tools, PIM systems.
• Data-Driven & Analytical: Ability to create, interpret, and act on reports to improve product performance (CTR, CRV, AOV).
• Exceptional Project & Process Management: Highly organised, self-motivated, and able to manage the complex, multi-departmental product launch process from start to finish.
• Superb Communication & Detail: Excellent proofreading skills. Must be proactive in chasing information and spotting incorrect information.
• SEO & Digital Knowledge: Strong applied knowledge of SEO principles and best practices for product content.

Further Information:

• Maternity Cover: this role is maternity cover with immediate start dates for training till January 2027.
• Hours: Full Time: 37.5 hours per week; Monday to Friday; this is an onsite role there is scope for home working on a Friday at the discretion of your line manager and once ample settling in has took place.
• 20 Days Holiday + 8 Standard Bank Holidays
• 50% off our main products after 6 months probation
• Access to our seconds website, which allows up to 70% off products
• Internal seasonal events held.
• Casual office dress
• Beautiful countryside office location in the heart of Norfolk.

If you are interested, please send your CV and covering email/letter letting us know why you would like to join our team and your current employment status to: careers@fairfaxandfavor.com

We're looking for a pixel-perfect Digital Asset Assistant to own the hands-on resizing & deployment of imagery and content across our Shopify store, mobile app, and planning tools.

With your office located in the heart of Norfolk, you'll resize, format product & studio photography & upload campaign assets, update web pages, and work with our Marketing Team to plan page layouts - making them live, correctly and timely.

Key responsibilities include:

• Product photography processing – resize studio/product images to brand guidelines using Photoshop.
• Campaign & Imagery Deployment – resize, format, correctly name, and upload all campaign assets for homepage, PLPs, and collection pages. Use Figma to mock up weekly homepage/ page layouts with guidance from the Marketing Manager.
• Web & App Content Updates – execute as and when/weekly CMS updates: homepage, collection cards, with promotional copy provided elsewhere.
• PLP Visual Management – maintain the 3-tile sheet in collaboration with the Product Specialist.
• Cross-functional Image Support – assist other teams with Photoshop tasks, image resizing, editing and digital asset requests as needed.

Personal skills required:

• Technical Execution – highly detail-oriented; proven ability to upload accurate web imagery on deadline.
• Tools – Photoshop/Adobe (essential), Figma (essential), Google Sheets (basic) Shopify Theme & Venn (helpful but can be taught easily).
• Visual & UX Awareness – strong eye for layout consistency, image cropping, and mobile/app presentation.
• Communication & Collaboration – good communication needed regarding plans for digital imagery planning, working with guidance from marketing & other departments.

Further Information:

• Immediate Start Dates Available.
• Hours: Full Time: 37.5 hours per week; Monday to Friday; this is an onsite role there is scope for home working on a Friday at the discretion of your line manager and once ample settling in has took place.
• 20 Days Holiday + 8 Standard Bank Holidays
• 50% off our main products after 6 months probation
• Access to our seconds website, which allows up to 70% off products
• Internal seasonal events held.
• Casual office dress
• Beautiful countryside office location in the heart of Norfolk.

If you are interested, please send your CV and covering email/letter letting us know why you would like to join our team and your current employment status to: careers@fairfaxandfavor.com

Are you friendly, reliable, and love working with people? We're looking for a Retail Assistant to join our vibrant team in the heart of Southwold – Suffolk’s charming coastal gem.

Whether you're helping locals or welcoming visitors, no two days are the same. If you’ve got a passion for great service and a positive attitude, we want to hear from you!

Key responsibilities include:

• Create a warm welcome - Greet every customer with a warm, friendly welcome and guide them through a fantastic in-store experience.
• Keep your store looking sharp - Clean, presentable, and ready for business at all times.
• Keep our behind-the-scenes running smoothly - Maintain a clutter-free stockroom so everything runs smoothly behind the scenes.
• Be a product expert - Share up-to-date information and help customers find exactly what they need.
• Keep social media buzzing! - working with the head office marketing team in posting, engaging and maintaining our online presence.

Personal skills required:

• 18+ with a passion for luxury retail - A strong work ethic and a genuine enthusiasm for the industry.
• Dedicated and dependable - Fully committed to your responsibilities and role.
• Organised and hands-on - Able to manage tasks efficiently and stay proactive.
• Thrives in a fast-paced environment - Especially during busy festive periods and new in store launches.
• Eager to learn - Motivated to build solid product and brand knowledge.
• Customer service driven - Naturally delivers exceptional luxury service to every visitor, regardless of background.
• Relationship builder - Skilled at creating meaningful connections with customers.

Further Information:

• Competitive Hourly Rate!
• Competitive personal discount rate
• Fairfax and Favor products allocated as uniform
• Competitive internal benefits available
• Part time hours available.
  
  
• Hours: Between the days and hours of Monday to Sunday ; 09:15 – 17:15 on a Zero Hour, Rota basis.

If you are interested, please send your CV and covering email/letter letting us know why you would like to join our team and your current employment status to: careers@fairfaxandfavor.com

Nestled in the charming market town of Helmsley, our Yorkshire store is bursting with character - and we're looking for a Retail Assistant to match! If you're friendly, hands-on, and love the buzz of retail in a beautiful setting, this is your chance to join a passionate team in one of our most picturesque locations.

Key responsibilities include:

• Welcoming and serving customers upon their arrival and during their visit
• Ensuring the store is always presentable
• Keeping the stock room tidy and free of obstructions
• Providing customers with up-to-date information about products.
• Working with the rest of the team to ensure the stores social media platforms are active and maintained

Personal skills required:

• High work ethic and passion for luxury retail
• Experience in Supervising a retail store
• A strong dedication to their role and responsibilities
• Highly Organised and a hands-on approach to working
• Ability to work in a fast-paced environment leading up to the festive periods
• Desire to be educated and obtain product and brand knowledge
• A natural ambition to provide top-level luxury customer service to all customers regards of background, culture or if its their first or millionth time in store
• Ability to build customer relations
• Over 18 years of age

Further Information:

• Immediate Start Dates Available
• Competitive Hourly Rate!
• Competitive personal discount rate
• Fairfax and Favor products allocated as uniform
• Competitive internal benefits available.
  
  
• Hours: Maximum of 16 hours per week between; Monday to Sunday between the hours of; 09:15 – 17:15 on a Rota basis.

If you are interested, please send your CV and covering email/letter letting us know why you would like to join our team and your current employment status to: helmsley@fairfaxandfavor.com

From a humble 3x3 metre stand at a local show in 2013, Fairfax & Favor has grown into a standout presence on the UK's biggest event stages - now showcasing on stands ten times the size. Built on Marcus & Felix's passion for the show circuit, our brand has become known for delivering exceptional customer experiences wherever we go.

As we continue an exciting 2026 show season, we're looking for enthusiastic, personable Events Sales Assistants to join our friendly team across the remainder of events nation wide. If you thrive in a dynamic environment and love engaging with customers, this is your chance to be part of something special.
(Please see the end of this advert for the remaining shows available).

Key responsibilities include:

• Deliver exceptional, memorable customer experiences to both new visitors and returning guests at our events stands
• Play an active role in bringing events to life by supporting the set-up and pack-down
• Act as a go-to problem solver, confidently handling customer questions and ensuring every interaction runs smoothly
• Manager transactions accurately and responsibly, maintaining trust through precise monetary handling
• Share clear, knowledgeable, and enthusiastic product insights to help customers make informed decisions
• Build genuine connections with customers, fostering loyalty and creating a welcome atmosphere that keeps them coming back!
• and most importantly, have fun!

Personal skills required:

• Over 18 years old
• Strong interest towards retail and the selling of luxury products
• Passionate about their work and the Fairfax & Favor brand
• Strong interpersonal skills
• Confident in working in fast-paced environments
• Impeccable Customer Service skills
• Clean driving license
• Enjoy working in a hands-on environment
• Excellent organisation and prioritisation skills. 

Further Information:

• Competitive Daily Rate!
• Personal Discount Rate
• Fairfax and Favor products allocated as uniform
  
  
• Hours: Hours: Seasonal ad hock work between May and September. Due to the nature of the events calendar, weekend work and frequent overnight stays will be required. 
  
  Remaining Shows:
• Badminton Horse Trials: 06 - 10 May
• Royal Cornwall Show: 04 - 06 June
• Royal Highland Show: 18 - 21 June
• The Game Fair: 24 - 26 July
• Burghley Horse Trials: 03 - 06 September
  
  Please note for your safety when driving, you must be within 2 hours commute to the show location.

If you are interested, please send your CV and covering email/letter letting us know why you would like to join our team and your current employment status to: careers@fairfaxandfavor.com