Shipping & Returns
Returns Information
DO YOU OFFER EXCHANGES FOR INTERNATIONAL ORDERS?
Unfortunately, we do not offer exchanges for international orders. If you wish to return an item, please follow our return process. If you need a different size or style, we recommend placing a new order once your return is processed.
How Do I return UK Orders?
Please register your return in our returns Portal. This will guide you through the process of generating your Royal Mail returns label.
How Do I return International Orders?
Please contact our Customer Service Team.
They will need your order number, item(s) you wish to return and if it will be sent in one or multiple parcels.
Once they have this information they will send you the FedEx label(s), along with return instructions.
You can then schedule a pick-up from your location or take the parcel to a FedEx drop off point.
How long does it take for a refund or exchange to be processed?
We strive to process refunds and exchanges within 2-3 working days from the date we receive your item - Please note during peak times this may take slightly longer. You’ll receive an email when your item arrives at our warehouse and another confirmation once the refund is complete. Please check your inbox for these notifications.
Store Returns
f you have purchase from one of our stores than you can return your item(s) to any of our stores for a refund or exchange. Alternatively you can return your item back to our main warehouse which you can register this via our returns Portal.
we offer a generous free 60 day refund policy for full price items bought directly from us. We also offer a free 60 day exchange policy for UK orders - unfortunately international orders are not eligible.
We simply ask that the items are unworn, in a resellable condition and include all original packaging. Please note that if the items are not returned in the condition they were sent to you, we will not be able to process the return. If you have a potentail warranty query with your item then please contact our customer service team - our stores are unable to accomodate with these queries.
we offer a generous free 60 day refund policy for full price items bought directly from us. We also offer a free 60 day exchange policy for UK orders - unfortunately international orders are not eligible.
We simply ask that the items are unworn, in a resellable condition and include all original packaging. Please note that if the items are not returned in the condition they were sent to you, we will not be able to process the return. If you have a potentail warranty query with your item then please contact our customer service team - our stores are unable to accomodate with these queries.
Events Returns
If you have purchase from one of our show stands then please return your item(s) back to our main warehouse, you can register this via our returns Portal.
We offer a generous free 60 day refund policy for full price items bought directly from us. We also offer a free 60 day exchange policy for UK orders - unfortunately international orders are not eligible.
We simply ask that the items are unworn, in a resellable condition and include all original packaging. Please note that if the items are not returned in the condition they were sent to you, we will not be able to process the return.
If you have a potentail warranty query with your item then please contact our customer service team - our events team are unable to accomodate with these queries.
Please note that any orders paid using cash will be refunded by a BACS transfer - Please contact our Customer Service Team for further advice.
We offer a generous free 60 day refund policy for full price items bought directly from us. We also offer a free 60 day exchange policy for UK orders - unfortunately international orders are not eligible.
We simply ask that the items are unworn, in a resellable condition and include all original packaging. Please note that if the items are not returned in the condition they were sent to you, we will not be able to process the return.
If you have a potentail warranty query with your item then please contact our customer service team - our events team are unable to accomodate with these queries.
Please note that any orders paid using cash will be refunded by a BACS transfer - Please contact our Customer Service Team for further advice.