Ordering

In the UK (Excluding Northern Ireland & The Isle of Man) you’ll have the following delivery options:

FedEx (Next Working* Day) or (Two Working* Day)**

• £4.95 for orders under £200
• Free for orders over £200

*(Working day: Monday - Friday)

** Depending on postcode

For certain postcodes, you will have the option to upgrade for Saturday, Sunday or pre-10am delivery.

Royal Mail Tracked 24

• £2.95 for orders under £100
• Free for orders over £100



*(Working day: Monday - Friday)

Royal Mail Tracked 48

• £2.50 for orders under £50
• Free for orders over £50



*(Working day: Monday - Friday)

Northern Ireland & The Isle of Man - DPD Two Working Day

• £4.95 for orders under £200
• Free for orders over £200

*(Working day: Monday - Friday)

International deliveries are based on your location.

FedEx International(Delivered Duties Paid)

• Europe: Free FedEx International delivery for orders over €235
• America: Free FedEx International delivery for orders over $250
• Canada: Free FedEx International delivery for orders over CAD$350
• Australia: Free FedEx International delivery for orders over AUD$375
• Rest of the World: Free FedEx International delivery for orders over $300

Should the international order not meet the value displayed above there will be a delivery charge of:

• Europe €25
• America $25
• Canada CAD$35
• Australia AUD$40
• Rest of the world $25

We offer a worldwide ‘delivered duties paid’ service where possible, which means we will cover all duties required on international shipments. We may need to contact you if local import regulations require additional information. For example, for international shipments to businesses, we will require an EORI number and a PID for certain countries. Although all duties are covered, external charges such as GST, by example but others may be included, are not covered.

You can place an order on our website, or over the phone by calling our Customer Service team. If you choose to place an order via our website, you can log into your F&F account to use your stored details, or alternatively, you can check-out as a guest.

• We offer a next working day service with DPD for orders placed by 4pm (UK time). Some postcode exclusions apply.
• We offer a tracked 24hr & 48hrs service with Royal Mail as long as you ordered by 4pm.
• We offer a 3-5 working day service with FedEx for overseas orders.
• Please note that for Northern Ireland, the Channel Islands, the Scilly Isles, the Highlands, and certain areas in Scotland the DPD service may take up to two working days and the Royal Mail service may take up to 72hrs.

Yes, you have a 30-minute window from the time of purchase to edit the contact details, shipping address or cancel your order. During this timeframe, you can make changes by clicking onto 'Make A Change' within your order confirmation email or the order confirmation page. Your request will be forwarded to our Customer Service team for processing. You will receive an email notification once the changes have been made. Alternatively, please call our Customer Service team, who will be happy to assist you. Please leave the subject line prefilled as this will assist us in identifying your order.

If you encounter difficulties with editing your contact details, shipping address, or cancelling your order within the 30-minute window, please contact our Customer Service team.

After the 30-minutes we cannot guarantee that your order can be modified as the fulfilment process begins. For further assistance with your order, please contact our Customer Service team.

If you have selected this option, please allow an additional 48hrs for the order to be dispatched.

Yes, once your order has been placed an email will be sent to the email address that was provided at the checkout stage.

Yes, once your order has been packaged, and is ready to be collected by the courier you will be sent an email.

• Once your order leaves the Warehouse you will receive an email from the courier providing you with the tracking number.
You can also find the tracking number on the shipping confirmation email, simply click on ‘Track my Order’.

Yes, you can use DPD’s & Royal Mail's app to track your order.

• DPD app: Found here
• Royal Mail app: Found here

Please do not worry, it means we’re currently processing your order. Once your order is with the courier, we will mark it as ‘fulfilled’.

If your order has not arrived within the expected timeframe advertised on our website, please get in touch with our Customer Service team.

Usually our couriers will automatically try and redeliver your order the next working day. However, please feel free to get in touch with our Customer Service team who can assist further.

Yes, the app can be used but only if your package is being delivered via DPD.

• Download the DPD app: Found here
• Go to What3Words: Found here
• Select the square at your front door then copy the ‘what3words’ address.
• Open the DPD app, tap settings, then select ‘Add a delivery Address’.
• Tap ‘Pinpoint your Address’, type the what3words address into the box, then select the right location, click save.

We restock our core products throughout the year, if the item you’re currently looking for is out of stock we advise to sign up for our back in stock email or text message alert and we will let you know when it is available to order.

Throughout the year we offer a range of items that are available to purchase for one time only. Whether it’s to celebrate a special occasion or to raise money for charity, you will know it is a special or limited-edition item by looking at the features tab below the product description.

These particular items will not be restocked after they initial launch. We do however advise keeping a look out for any returned orders as they will be put back onto the website for your chance to purchase.

Any goods purchased in the UK and taken back out of the UK by the purchaser will be charged UK VAT at the Point of Sale - As of 1 January 2021 the UK no longer operates Tax Free Shopping and visitors will no longer be able to purchase items in store in Great Britain under the VAT Retail Export Scheme meaning VAT is not able to be claimed back. For more information please see here for Government guidance.

For orders sold online, then under distance selling regulations, VAT is charged in the UK inclusive in the price seen online at the rate due based on the shipping destination.

• For UK orders, this is charged at 20%.
• For International orders, VAT is not charged.
• For orders to the Channel Islands this is charged at 0%. GST is not covered by the current DDP international offering or Nil-Rated VAT charges.

UK Military personnel stationed abroad and delivered to a BFPO are eligible for purchases exclusive of VAT. All international shipments (including to the Channel Islands) from Fairfax & Favor are Delivered Duties Paid, through which we assume all responsibility for shipping and delivering your order. Operating on DDP shipments, Fairfax & Favor, as the retailer is responsible for arranging the shipping of goods and associated costs with exports and customs clearance. For more information on the VAT included in purchases, please see here for Government Guidance.

Goods sent to the Channel islands are charged at 0% VAT inclusive (nil-rated).

While VAT is applied at 0% to orders delivered to Jersey (Nil-Rated) please note that packages are subject to Jersey's Goods and Services Tax (GST). This tax will be charged when your package arrives in Jersey at the standard rate, and it is typically collected by local customs.

Add the item(s) to your basket and proceed to checkout to complete your payment. Once we receive the stock, we will promptly dispatch your order, which is expected in March 2026.

An email confirmation will be sent once your order has been placed (please allow up to 30 minutes for it to reach you).

Payment is taken at the time the order is placed.

Unfortunately, we are not able to amend the item(s) on your pre-order. However, we can cancel the order so that you can place a new one. Please contact our Customer Service team for assistance.

Amendments to the shipping address can be made up until the order is being processed for dispatch. Please contact our Customer Service team for assistance.

If you wish to cancel your order, please contact our Customer Service team, who will be able to assist you. Once processed, refunds typically take 3–5 working days to appear in your account.

All our items are individually handmade, and due to the craftsmanship involved, we expect your order to reach you in March 2026.

The returns period will commence from the date the order is delivered.
For UK orders: we offer a generous 180-day refund policy and a 365-day exchange policy.
For international orders: we offer a generous, free 180-day refund policy.
Items must be unused, in a resellable condition, and include all original packaging. Please note that if items are not returned in the condition they were sent, we will not be able to process the refund or exchange.

Items not included in the Town & Country Collection will be dispatched as soon as possible following confirmation of the order, and on the selected delivery method. Please allow a further 24 hours for dispatch.

All pre-orders will be delivered in March 2026. However, if there are any unexpected delays, we will promptly contact you with an update.

In the rare event of an oversell or production issue, we will promptly be in contact and issue a full refund.

In the event of a manufacturing fault, all Town & Country Collection items come with a generous 18-month warranty from the date of delivery. Normal wear and tear, accidental damage, misuse, and unauthorised repairs are not covered. Your statutory rights are not affected. Proof of purchase will be required, and we will need your order number and relevant images of the product. Failure to provide this information may limit our ability to assist. Coloured suede and leather can transfer with wear onto other fabrics, and dark fabrics (such as denim) may transfer onto lighter suede or leather. This is normal and is not covered under our warranty. For further assistance please contact our Customer Service Team.