Careers at Fairfax & Favor

Our journey began with a single, standout tassel boot and a mission to redefine British heritage style. Today, our collections blend timeless elegance with contemporary flair, loved by a loyal and ever-growing fanbase across the globe.

As we continue to expand our retail footprint, we’re looking for a dynamic, hands-on Retail Manager who shares our passion for exceptional customer experience, premium craftsmanship, and bold ambition. This isn’t just about running a store — it’s about becoming a brand ambassador, leading a team, and creating an unforgettable in-store journey that reflects the heart and soul of Fairfax & Favor.

If you have got a sharp eye for detail, a flair for luxury retail, and a drive to lead from the front, read on - your next great adventure could start here.

Key responsibilities include:

• Inspire Excellence Every Day - Lead your team to deliver exceptional customer experiences while consistently smashing sales targets and company KPIs.
• Coach, Develop & Elevate - Mentor your team with energy and purpose, using regular 1:1s and team huddles to drive motivation, growth, and performance.
• Own the Store Strategy - Keep your finger on the pulse by prioritising both personal goals and wider store objectives, ensuring every day moves the business forward.
• Drive Innovation & Revenue - Think creatively to boost store performance and elevate service levels - we love! fresh ideas that keep customers coming back.
• Host VIP Moments - Plan and execute exciting in-store events and exclusive VIP days, teaming with other local businesses to showcase the Fairfax & Favor culture, bringing the brand to life.
• Champion the Brand Locally - Collaborate with our in-house Retail Marketing Team to raise the profile of your store through local outreach and online visibility.
• Report with Purpose - Deliver insightful weekly business updates that keep your Regional Manager in the loop and your store ahead of the curve.
• Be the Customer Hero - Take ownership of customer feedback and queries, turning challenges into opportunities to impress.
• Keep the Finances Tight - Oversee daily till reconciliation and cashing-up with precision and accountability.
• Maintain the Standard for Onboarding - Partner with HR to deliver an unforgettable first impression for new team members, while keeping recruitment admin accurate and on-point.
• Be our Safety Advocate - Take the lead on in-store health & safety, staying alert with your team and be proactive in flagging issues to your line manager.

Personal skills required:

• Retail Experience That Counts – You bring at least 2 years of retail management experience (or a similar customer-focused leadership role) and are ready to hit the ground running.
• Natural Leadership Presence - You know how to lead by example, inspire your team, and bring out the best in those around you.
• Clear, Confident Communicator - Whether it's face-to-face with customers, presenting to your team, or writing a sharp email, your communication style is polished, personable, and professional.
• Brand Champion in the Making - You're passionate about product knowledge (don't worry, we'll train you!) and love sharing your expertise with customers and colleagues alike.
• Commercially Savvy - You understand the numbers, spot opportunities, and make smart decisions that drive performance and profit.
• Tech-Smart and Organised – Comfortable using Microsoft Office & Excel, you can stay on top of reports, stock, schedules, and everything in between.
• Self-Starter with Follow-Through – You spot what needs doing and make sure it gets done — no nudging required.
• People Person Through and Through – You’re confident working with a wide range of people, and treat everyone with genuine respect and warmth.
• Cool Under Pressure – You thrive in fast-paced environments and keep your cool, even when things get busy.

Further Information:

• Competitive Salary – We believe in rewarding talent and experience fairly.
• Generous Staff Discount – Enjoy a competitive personal discount across our full range of luxury products.
• Style, On Us – You'll receive a curated allocation of Fairfax & Favor pieces to wear as part of your uniform — because we want you to feel (and look) part of the brand.
• Exclusive Internal Benefits – From private perks to employee incentives, we offer a range of benefits designed to support and reward our team.
• Working Hours – This is a full-time role (37.5 hours per week), with shifts scheduled between Monday to Sunday between 09:15 – 17:15 on a fair rota basis. Flexibility is essential, and weekends will be part of the mix.

If you are interested, please send your CV and covering email/letter letting us know why you would like to join our team and your current employment status to careers@fairfaxandfavor.com

Be part of something special at the store where the Fairfax & Favor retail journey first began. Our flagship Holt location - the original home of our in-store experience - is on the lookout for passionate, people-loving Retail Assistant to help bring the brand to life every single day.

If you thrive on connecting with customers, take pride in delivering standout service, and want to be part of a true British success story, we'd love to welcome you to the team.

Key responsibilities include:

• Create Memorable First Impressions – Greet every customer with warmth, enthusiasm, and top-tier service from the moment they walk through the door to the moment they leave.
• Keep the Store Looking Flawless – Take pride in the presentation of the store, ensuring it’s always polished, welcoming, and reflective of the Fairfax & Favor brand.
• Stay Tidy, Stay Ready – Maintain a clean, organised stockroom so the team can work efficiently and customers get what they need, when they need it.
• Be a Product Pro – Share your knowledge confidently and keep up to date with the latest collections, helping customers find their perfect Fairfax & Favor pieces.
• Bring the Brand to Life Online – Supporting our in-house Retail Marketing Team by getting involved in keeping our store’s social media buzzing — think fresh content, live updates, and celebrating all things Fairfax & Favor with our digital audience.

Personal skills required:

• A Genuine Passion for Luxury Retail – You take pride in representing premium products and delivering a service that matches their quality.
• Committed and Reliable – You bring dedication to every shift and take real ownership of your role and responsibilities.
• Organised & Proactive – You thrive with a hands-on approach and love keeping things running smoothly, front and back of house.
• Calm in the Chaos – Festive periods get busy — you stay composed, focused, and customer-centric when it matters most.
• Hungry to Learn – You’re eager to deepen your knowledge of our products and heritage, and you love sharing that knowledge with customers.
• Service That Goes Above & Beyond – You’re passionate about creating luxury-level experiences for every customer, whether it’s their first visit or their fiftieth.
• Relationship Builder – You naturally connect with people, turning one-off interactions into lasting customer relationships.
• 18 or Over – This role requires candidates to be aged 18+ due to in-store operational responsibilities.

Further Information:

• Competitive Hourly Rate – Your time and talent are valued, and we make sure you're rewarded fairly.
• Generous Staff Discount – Enjoy exclusive savings on our full collection — from signature boots to must-have accessories.
• Stylish Uniform, Courtesy of Us – You'll be allocated beautifully crafted Fairfax & Favor pieces to wear as part of your in-store look.
• Exclusive Internal Benefits – Access a range of exciting perks and staff incentives designed to recognise your contribution.
• Flexible Part-Time Hours – Ideal for fitting around studies, other commitments, or simply balancing work and life.
• Varied Working Hours – Shifts available Monday to Sunday between 09:15 – 17:15, scheduled on a flexible zero-hour rota basis.

If you are interested, please send your CV and covering email/letter stating why you believe you are suitable for the role and your current employment status to: holt@fairfaxandfavor.com

Just when you thought it couldn't get any better...another store! we are so pleased to be able announce store number two of 2024, Shaftesbury. Located in Dorset.

With the above in mind, we are looking for driven, dedicated and fashion loving individuals to join our team on a part time flexible basis; helping our wonderful customers face-to-face. From browsing to a one-on-one personal shopping experience, we are needing a friendly face to help with all their needs.

Key responsibilities include:

• Creating a memorable first impression – Greet and assist every guest with warmth, professionalism, and an expert eye for style from the moment they step through the door.
• Showcasing the store’s elegance – Maintain a luxurious and inviting environment, ensuring the shop floor always reflects the brand’s premium image.
• Caring for our back-of-house – Keep the stockroom impeccably organised and safe, ensuring a smooth flow between behind-the-scenes and the showroom.
• Sharing product knowledge with confidence – Provide up-to-date, tailored advice on our collections, helping customers find pieces that match their taste and lifestyle.
• Bringing our brand to life online – Collaborate with the Retail Marketing Team to keep our social media channels vibrant, current, and aligned with our in-store experience.

Personal skills required:

• A Genuine Passion for Luxury Retail – You take pride in representing premium products and delivering a service that matches their quality.
• Committed and Reliable – You bring dedication to every shift and take real ownership of your role and responsibilities.
• Organised & Proactive – You thrive with a hands-on approach and love keeping things running smoothly, front and back of house.
• Calm in the Chaos – Festive periods get busy — you stay composed, focused, and customer-centric when it matters most.
• Hungry to Learn – You’re eager to deepen your knowledge of our products and heritage, and you love sharing that knowledge with customers.
• Service That Goes Above & Beyond – You’re passionate about creating luxury-level experiences for every customer, whether it’s their first visit or their fiftieth.
• Relationship Builder – You naturally connect with people, turning one-off interactions into lasting customer relationships.
• 18 or Over – This role requires candidates to be aged 18+ due to in-store operational responsibilities.

Further Information:

• Competitive Hourly Rate – Your time and talent are valued, and we make sure you're rewarded fairly.
• Generous Staff Discount – Enjoy exclusive savings on our full collection — from signature boots to must-have accessories.
• Stylish Uniform, Courtesy of Us – You'll be allocated beautifully crafted Fairfax & Favor pieces to wear as part of your in-store look.
• Exclusive Internal Benefits – Access a range of exciting perks and staff incentives designed to recognise your contribution.
• Flexible Part-Time Hours – Ideal for fitting around studies, other commitments, or simply balancing work and life.
• Varied Working Hours – Shifts available Monday to Sunday between 09:15 – 17:15, scheduled on a flexible zero-hour rota basis.

If you are interested, please send your CV and covering email/letter letting us know why you would like to join our team; as well as your current employment status to: shaftesbury@fairfaxandfavor.com

Fairfax and Favor are looking for a part-time Retail Assistant to join the team and provide expert customer care during our busy weeks.

Founded in 2013, Fairfax and Favor grew at an exceptional rate and after the success of our flagship Holt Store, it felt only right to open a second. Then Stamford was born!

Key responsibilities include:

• Creating a memorable first impression – Greet and assist every guest with warmth, professionalism, and an expert eye for style from the moment they step through the door.
• Showcasing the store’s elegance – Maintain a luxurious and inviting environment, ensuring the shop floor always reflects the brand’s premium image.
• Caring for our back-of-house – Keep the stockroom impeccably organised and safe, ensuring a smooth flow between behind-the-scenes and the showroom.
• Sharing product knowledge with confidence – Provide up-to-date, tailored advice on our collections, helping customers find pieces that match their taste and lifestyle.
• Bringing our brand to life online – Collaborate with the Retail Marketing Team to keep our social media channels vibrant, current, and aligned with our in-store experience.

Personal skills required:

• A Genuine Passion for Luxury Retail – You take pride in representing premium products and delivering a service that matches their quality.
• Committed and Reliable – You bring dedication to every shift and take real ownership of your role and responsibilities.
• Organised & Proactive – You thrive with a hands-on approach and love keeping things running smoothly, front and back of house.
• Calm in the Chaos – Festive periods get busy — you stay composed, focused, and customer-centric when it matters most.
• Hungry to Learn – You’re eager to deepen your knowledge of our products and heritage, and you love sharing that knowledge with customers.
• Service That Goes Above & Beyond – You’re passionate about creating luxury-level experiences for every customer, whether it’s their first visit or their fiftieth.
• Relationship Builder – You naturally connect with people, turning one-off interactions into lasting customer relationships.
• 18 or Over – This role requires candidates to be aged 18+ due to in-store operational responsibilities.

Further Information:

• Competitive Hourly Rate – Your time and talent are valued, and we make sure you're rewarded fairly.
• Generous Staff Discount – Enjoy exclusive savings on our full collection — from signature boots to must-have accessories.
• Stylish Uniform, Courtesy of Us – You'll be allocated beautifully crafted Fairfax & Favor pieces to wear as part of your in-store look.
• Exclusive Internal Benefits – Access a range of exciting perks and staff incentives designed to recognise your contribution.
• Flexible Part-Time Hours – Ideal for fitting around studies, other commitments, or simply balancing work and life.
• Varied Working Hours – Shifts available Monday to Sunday between 09:15 – 17:15, scheduled on a flexible zero-hour rota basis.

If you are interested, please send your CV and covering email/letter letting us know why you would like to join our team and your current employment status to: stamford@fairfaxandfavor.com