Delivery and Returns

For UK orders we offer a free returns service with Royal Mail.

For international orders we offer a free returns service with FedEx - so please get in touch with our Customer Service team.

There are two returns options available, both of which are free of charge. You should have received a pre-paid self-adhesive label inside your box.

However, if this is not the case, you can follow this link to create Royal Mail label.

• Visit Royal Mail by this link.
• Include your order number.
• Add the SKU (Example: W-REG-S-TAN-39) which can be found on your returns form and the label on your box.
• Select the return reason.
• Include your contact details.
• Confirm the weight and size of your box.
• Print your returns label and attach it to the front of your box.
• We kindly ask for you to retain the tracking receipt given as proof of your return.

If you have purchased from one of our stores and you need to return, you’re very welcome to return to any of our stores across the UK, and our lovely team will be able to help process what you would like.

Alternatively, you can return the item to us via Royal Mail where the customer service team will process it. All we ask, is you include a note inside your parcel with your order number, contact details and advise us on what you would like processed.

Unfortunately, we cannot accept online purchases in-store for a refund or exchange. Please return online purchases directly to us by using the returns labels included inside your box or create a label by following the process above.

If your item has a potential manufacturing fault then unfortunately our stores are unable to deal with this. We please ask you to email our Warranty Team with images of the issue and your order number. The team will then be able to assist you further.

If you would like to return an order bought at an event, you’re very welcome to return the item to our headquarters using our free returns service via Royal Mail. Alternatively, you can take the item to any of our stores across the UK, and they will be able to process a refund or exchange straight away.

If your item has a potential manufacturing fault then unfortunately our Events Team are unable to deal with this. We please ask you to email our Warranty Team with images of the issue and your order number. The team will then be able to assist you further.

Please note that any orders placed at one of our events using cash can only be refunded if returned to HQ. Our Customer Service Team will be able to advise you on how we process these refunds.