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Returns Information

UK - What's your Christmas returns policy?
If your purchase isn't right for you, we offer a generous 180-day refund policy (all orders), and a 365-day exchange policy (UK only) on all full-price items bought directly from us. We simply ask that the items are unworn, in a resellable condition, and include all original packaging. This policy applies to items purchased at our events and stores. Please note that if the items are not returned in the condition they were sent to you, we will not be able to process the refund or exchange.
US & Rest of the World - What's your Christmas returns policy?
If your purchase isn't right for you, we offer a generous 180-day refund policy on all full-price items bought directly from us. We simply ask that the items are unworn, in a resellable condition, and include all original packaging. This policy applies to items purchased at our events and stores. Please note that if the items are not returned in the condition, they were sent to you, we will not be able to process the refund.
UK - Returns Policy for main item(s)
If the item(s) purchased is not for you, we offer a generous 180-day refund policy, and a 365-day exchange policy (UK only) on all full price item(s) bought directly from us. All we ask is the items are unworn, and in a resellable condition with all of the original packaging included. This is relevant to all items bought from our events and stores. If the items are not returned to us in the same condition we sent it out to you in, unfortunately we will not be able to process the return.
US & Rest of the World - Returns Policy for main item(s)
If the item(s) purchased is not for you, we offer a generous 180-day refund policy, and a 365-day exchange policy (UK only) on all full price item(s) bought directly from us. All we ask is the items are unworn, and in a resellable condition with all of the original packaging included. This is relevant to all items bought from our events and stores. If the items are not returned to us in the same condition we sent it out to you in, unfortunately we will not be able to process the return.
UK - Returns POLICY FOR OUTLET, SECONDS & SALE ITEM(S)
If your purchase isn't suitable, we offer a 30-day return period for all outlet and sale items. We kindly ask that the items are unworn, in resellable condition, and include all original packaging. Please note that if the items are not returned in the condition, they were sent to you, we won't be able to process your refund.
US & Rest of the World - Returns POLICY FOR OUTLET, SECONDS & SALE ITEM(S)
If your purchase isn't suitable, we offer a 30-day return period for all outlet and sale items. We kindly ask that the items are unworn, in resellable condition, and include all original packaging. Please note that if the items are not returned in the condition, they were sent to you, we won't be able to process your refund.
UK - Returns POLICY FOR ITEMS PURCHASED DURING THE BLACK FRIDAY SALE
Discounted items purchased during the Black Friday sale are eligible for a 180-day return period (all orders) or 365-day exchange period (UK Orders). After the sale ends, outlet items will revert to the standard 30-day return period.
US & Rest of the World - Returns POLICY FOR ITEMS PURCHASED DURING THE BLACK FRIDAY SALE
Discounted items purchased during the Black Friday sale are eligible for a 180-day return period. After the sale ends, outlet items will revert to the standard 30-day return period.
What couriers can I use to return my items?

For UK orders we offer a free returns service with Royal Mail.

For international orders we offer a free returns service with FedEx - so please get in touch with our Customer Service team.

How do I get a free returns label for UK orders?

There are two returns options available, both of which are free of charge. You should have received a pre-paid self-adhesive label inside your box.

However, if this is not the case, you can follow this link to create Royal Mail label.

How do I get a free returns label for international orders?
If you're overseas and wish to return an item purchased from us, please contact our Customer Service team. We'll send you a FedEx label, along with return instructions. You can then schedule a pick-up from your location or take the parcel to FedEx drop off point: Location Finder.
UK - How long does it take for a return to be processed?
We strive to process refunds and exchanges within 2-3 working days from the date we receive your item. You’ll receive an email when your item arrives at our warehouse and another confirmation once the refund is complete. Please check your inbox for these notifications.
US & Rest of the World - How long does it take for a return to be processed?
We strive to process refunds within 2-3 working days from the date we receive your item. You’ll receive an email when your item arrives at our warehouse and another confirmation once the refund is complete. Please check your inbox for these notifications.
How do I create a Royal Mail label?
  • Visit Royal Mail by this link.
  • Include your order number.
  • Add the SKU (Example: W-REG-S-TAN-39) which can be found on your returns form and the label on your box.
  • Select the return reason.
  • Include your contact details.
  • Confirm the weight and size of your box.
  • Print your returns label and attach it to the front of your box.
  • We kindly ask for you to retain the tracking receipt given as proof of your return.
My box is too big to send via Royal Mail, what should I do?
The Royal Mail returns portal will give guidelines for the size of returns they accept, which may be larger than that which you need to return. Due to our returns agreement with Royal Mail, they are required to accept all of our returns, whatever size, when our free returns label is used. If you have any further issues, please don’t hesitate to contact our Customer Service team who will be more than happy to help.
Store Returns

If you have purchased from one of our stores and you need to return, you’re very welcome to return to any of our stores across the UK, and our lovely team will be able to help process what you would like.

Alternatively, you can return the item to us via Royal Mail where the customer service team will process it. All we ask, is you include a note inside your parcel with your order number, contact details and advise us on what you would like processed.

Unfortunately, we cannot accept online purchases in-store for a refund or exchange. Please return online purchases directly to us by using the returns labels included inside your box or create a label by following the process above.

If your item has a potential manufacturing fault then unfortunately our stores are unable to deal with this. We please ask you to email our Warranty Team with images of the issue and your order number. The team will then be able to assist you further.

Events Returns

If you would like to return an order bought at an event, you’re very welcome to return the item to our headquarters using our free returns service via Royal Mail. Alternatively, you can take the item to any of our stores across the UK, and they will be able to process a refund or exchange straight away.

If your item has a potential manufacturing fault then unfortunately our Events Team are unable to deal with this. We please ask you to email our Warranty Team with images of the issue and your order number. The team will then be able to assist you further.

Please note that any orders placed at one of our events using cash can only be refunded if returned to HQ. Our Customer Service Team will be able to advise you on how we process these refunds.

UK - Stockist Returns
If you purchased a Fairfax & Favor item through one of our Stockists and would like a refund, we kindly ask that you contact the store, as your contract is with them. You can find their contact details on our Stockists Page to reach out directly.
US & Rest of the World - Stockist Returns
If you purchased a Fairfax & Favor item through one of our Stockists and would like a refund, we kindly ask that you contact the store, as your contract is with them. You can find their contact details on our Stockists Page to reach out directly.
Have you received my return?
It takes 3-5 working days for your parcel to be returned to us. To track the progress of your returned package, please visit the courier’s portal: Royal Mail or FedEx. Please ensure you keep your tracking receipt, as it is essential for monitoring the return. Without it, we cannot guarantee that we will be able to locate or process your return if the parcel goes missing.
WHAT HAPPENS IF FedEx CAN’T COLLECT FROM MY PROPERTY?
You can visit FedEx to find your nearest drop-off point. If you encounter any issues, please don't hesitate to contact our Customer Service team for further assistance.